At EasyDay Supermarket, we value your trust and are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you visit our stores, use our services, or interact with us online. By engaging with EasyDay Supermarket, you agree to the terms outlined in this policy.


1. Who We Are

EasyDay Supermarket operates in:

• Riverstone NSW 2765

We are a grocery retailer committed to delivering quality products and exceptional service to our customers. This Privacy Policy applies to all personal information collected by EasyDay Supermarket, whether online, in-store, or via any other method.

2. Information We Collect

We collect personal information that is necessary for us to deliver our services and enhance your experience with EasyDay Supermarket. The types of personal information we collect may include: a) Personal Identification Information Full name Postal address Email address Phone number Date of birth Gender b) Transactional Information Payment information (e.g., credit card details) Purchase history Delivery details Loyalty program membership details c) Digital Interaction Information IP address Browser type and version Device information (e.g., device model, operating system) Information gathered from cookies and tracking technologies when using our website or mobile applications d) Other Information Feedback, survey responses, and competition entries Customer service interactions, including phone calls, emails, or in-store communications

3. How We Collect Personal Information

We collect personal information directly from you when you interact with us in any of the following ways:

• When you make a purchase in-store or online
• When you create an account on our website or mobile app
• When you sign up for our loyalty programs or newsletters
• When you participate in surveys, contests, or promotions
• When you engage with customer service or submit inquiries
• When you browse our website or mobile app (via cookies, tracking pixels, and similar technologies)

In some cases, we may collect your personal information from third-party sources, such as payment processors or delivery service providers.

4. How We Use Your Personal Information

We use the information we collect to operate and improve our business, provide our services, and meet legal and regulatory obligations. Specifically, we may use your personal information for the following purposes: a) Providing Services

• Processing your orders, payments, and refunds
• Delivering products to your specified address
• Managing your loyalty program membership
• Responding to customer service inquiries

b) Communication and Marketing

• Sending you service-related updates (e.g., order confirmations, delivery status)
• Providing you with marketing materials, promotions, special offers, and product recommendations (with your consent)
• Conducting surveys and market research to enhance our offerings

c) Improving Our Business

• Analysing purchasing patterns and customer preferences to optimise product offerings
• Improving website functionality and customer experience
• Managing and improving our internal systems, including fraud detection

d) Legal Compliance

• Complying with legal obligations, including tax, accounting, and regulatory reporting
• Cooperating with law enforcement and other government authorities as required by law

5. Disclosure of Personal Information

We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your personal information in the following circumstances: a) Service Providers We may share personal information with third-party service providers who assist us in operating our business, including:

• Payment processors
• Delivery and logistics companies
• IT service providers
• Marketing agencies

b) Legal and Regulatory Authorities We may disclose personal information to law enforcement agencies, regulators, or other third parties when required by law, in response to legal processes, or to protect the safety and security of EasyDay Supermarket, its customers, and the public. c) Business Transfers In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred to the new entity, subject to appropriate confidentiality safeguards.

6. Data Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• Secure encryption of payment information
• Firewalls and access controls on our networks and systems
• Regular security audits and monitoring for potential threats

Despite our best efforts, please note that no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and gather information about user behavior. These technologies allow us to:

• Recognise your browser and remember your preferences
• Track your usage patterns and provide personalised content
• Measure the effectiveness of our marketing efforts
• You can adjust your browser settings to decline cookies, though this may affect your ability to use certain features of our website.

8. Your Rights and Choices

You have certain rights regarding your personal information, including: a) Access and Correction You have the right to request access to the personal information we hold about you and to ask that any inaccurate information be corrected. b) Withdrawal of Consent If you have provided consent for us to collect, use, or share your personal information, you can withdraw this consent at any time. Please note that withdrawing consent may limit our ability to provide certain services. c) Opt-Out of Marketing Communications You can opt-out of receiving marketing emails or messages from us by following the unsubscribe instructions in our communications or by contacting us directly.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and, where appropriate, notified to you by email. Please review this policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, or if you wish to exercise any of your rights, please contact us using the details below:

EasyDay Supermarket

• Riverstone NSW 2765 (Ph: 02 9672 7698)

Phone: 02 9672 7698
Email: info@easydaysupermarket.com.au